Communication That Works
Improve English speaking & writing skills to make your communication work
with Heather Hansen & Shirley Taylor
In this fun and interactive program on how to improve English speaking and writing skills, designed by two of Singapore’s top trainers and authors, you’ll learn some simple strategies you can start using immediately to get your message across and get better results. Whether writing an email, participating in meetings or conference calls, or just making small talk with colleagues, this written and spoken communication course will help you fine tune the little things that make a big difference, so you can start communicating with confidence and get the right results.
Objectives
- Distinguish between commonly confused words and pronunciations
- Make your intonation work for you
- Refresh your English grammar to avoid errors and make a good impression
- Speak appropriately and confidently in a variety of situations
- Identify the main challenges in today’s email writing skills
- Appreciate how similar principles apply when speaking and writing
- Identify old-fashioned phrases and language to be avoided
- Learn and apply the key rules of good business writing
- Structure messages logically using Shirley’s Four-Point Plan
- Make all your messages reader/listener-friendly, so they’re understood and get results
Formats
Your Trainers
HEATHER HANSEN
Global Communication Specialist,
TEDx Speaker, Trainer, and Author
SHIRLEY TAYLOR
International
Best-Selling Author,
Speaker, and Trainer
What our Clients say
What you can expect from our courses
Learning Engagement
Whether face-to-face in a classroom, or online in our virtual programs, our trainers are known for their high energy and engaging facilitation techniques. They keep you engaged, learning and having fun!
Certificates of Attendance
All training program participants will receive a certificate of attendance. Some of our longer programs can also lead to other certifications in Clear Speech and Global Mindset.
Technology
We use the latest tech to keep learners engaged from start to finish. Our platform of choice is Zoom, but we are familiar with a number of systems and can work within your company’s platform as well.
Learning Materials
We provide top-notch training materials with all of our courses. Our useful workbooks serve as a great tool during and after classroom-based courses, and we send a colorful, comprehensive reference guide to all attendees of our online courses.
Pre & Post Course Support
We offer assessments and profiling tools to help you identify more complex problems your team might be facing. We also follow up with course evaluations, follow-up assessments, and we are always happy to answer questions and support participants after the program.
Safety & Security
We take the safety of our participants seriously and abide by any and all government and/or company-regulated health and safety measures. Online security is just as important. We take care of safety and security measures to ensure participants have a positive learning experience.
Additional Customization Options
All our programs have modular designs, making it easy to mix and match topics to create the perfect solution for your company.
Learn more about our training courses
Company-specific Content
We’ll work with you to design solutions such as Style Guides, Communication Policies, and Rules of Engagement for meetings and online communication.
Learn more about consulting
It is common to follow group training with more individualized one-on-one coaching for those who want to learn more and get long-term support. Learn more about coaching
Profiling Tools and Assessments
Combining pre- and post-assessments, organizational network analysis, and profiling tools with the right training ensures we’re tackling the right challenges and seeing results.
Learn more about our profiling tools
Other needs?
Just ask. We’re flexible in our program design and are happy to give you our recommendations to help meet your learning and development needs. All our programs help you move towards developing more open and communicative teams with low social distance, high psychological safety, and where innovation, collaboration and inclusion thrive.